Return Policy

RETURN POLICY
Uh Oh. My Posh item doesn’t fit. What do I do?

Click here for return form to be completed and included with your shipment.

All of my porch pick ups will have this form inside their package. Some of the shipped packages that are coming from my warehouse may not have these included. Just click the link above to print the form if needed.
  • Sizes and items are limited so I can NOT offer exchanges. But you can use your store credit to repurchase a different size or item.
  1. All items on sale. 30% OFF or Higher are FINAL SALE. No exceptions.

  2. All merchandise must be returned in original condition. Items returned with make up, bronzer, deodorant or any other stains will not be given an online credit and the items will be shipped back to you at your own expense. 

  3. Merchandise must be packaged nicely in its original packaging. Sometimes I get items randomly with no paper work, no tags and stuffed in bags. This can not happen. I will NOT process any return that does not follow my guidelines. 

  • I need all items repackaged in it’s original packaging with any tags that came on it still attached. Most of my items come in clear poly bags so place it back in that poly bag. I know there are times when I’m trying to move quick and didn’t place in poly bag, if that’s the case please package nicely so it doesn’t get ruined on my porch.

  • I need you to fill out the below form and include it with your return. This is how I know what belongs to who. Otherwise it’s a mess of items on my porch/mailbox and I don’t know what is what.

  • You are responsible for getting all returns back to me. You can choose to drop it on my porch or you can ship it back me at your own expense. I need returns to be back in my hands within 14 days of the day I fulfilled. It is really hard to resell an item that I only have randoms of that come back weeks and weeks later. You are responsible for the shipping of the returned product. Original and return shipping fees are non-refundable.

    • Also, for those of you waiting weeks to even months to porch pick up, the return policy expires 14 days after I FULFILL the item and have it out and ready for pick up or shipped. NO EXCEPTIONS.

  • If possible, Please message me to let me know a return is coming. You can also email Mel at poshnovi@gmail.com

  • Once I receive the returned item, I will issue a gift card store credit back to you that is good for 1 year.
    • You can choose to use this gift card on new items or a different size. I will get this to you as quick as I can. All exchanges or store credit purchases are FINAL SALE.

    • If it’s early in the week day, it will probably be the same day. If it’s late in the evening, it will be the next morning UNLESS I am out of town. I try to keep my weekends to spending family time so it may be Monday morning if you dropped on a Friday night.  
4. If you have a damaged item or received the wrong item, I NEED to know this within 2 days of me fulfilling this item.
  • My vendor gives me a few days to submit a damaged/incorrect item so I don’t lose. Once I miss that deadline I eat the cost so it’s important for you to let me know immediately.

  • Remember, the vendor doesn’t return items that have been worn or washed and damaged so I can not either.
5. All sales are FINAL on DISCOUNT, SALE items & JEWELRY and are not returnable.
  • If an item is returned past the 14 day limit or does not follow our return policy, the items will be shipped back at your own expense and no credit will be given. You will have the option to have us invoice you for the return shipping cost.

  • We will hold an unacceptable return for 10 days. After 10 days we will not process and the items will be donated.
6. Some of you wait a long time to pick up your porch pick up items.  I will continue to put them out daily for a month. After that time, you are responsible for getting with me to set up a time to pick up your item.  If items are left here for 9 months or longer, they will be donated and no refunds will be given. 

I have been trying extra hard to post fit videos, exact measurements of items, different size models and also my personal advice on items. If anything, play close attention to the measurements posted because you will be able to tell if something is too small or too big.

Also check out the How to Measure yourself page here to ensure that you pick the correct size along with the measurements of the models. I get this question a lot.

Here is the return form for you just in case you lose the one included in your package.

 

Click here for return form to be completed and included with your shipment.

 

 

 

Sizing Guide
Jeans Sizing Guide
Size 0 1 3 5 7 9 11 13 15
Waist 24 25 26 27 28 29 30 1/2 32 33 1/2
Hip 34 1/2 35 1/2 36 1/2 37 1/2 38 1/2 39 1/2 41   42 1/2 44  
Contemporary Size Guide
Size XS/S S M M/L L XL
Size 2 4 6 8 10 12
Bust 31 1/2" - 32" 32 1/2" - 33" 33 1/2" - 34" 34 1/2" - 35" 35 1/2" - 36" 36 1/2" - 37 1/2"

How to Measure

Bust
Measure the fullest part of your bust
Waist
Measure the narrowest part of your natural waist.
 
Hips
Measure the fullest part of your hips below your waist and above your thigh.
*** Make sure the measuring tape fits comfortably.***